Effective Date: 1/1/2024
Updated: 10/20/2024

At SHIFT Garage, accessible from shiftgarage.org, one of our main priorities is the privacy of our customers. This Privacy Policy outlines the types of information we collect and how we use and protect that information.

1. Information We Collect

We may collect the following types of information from you when you use our services:

  • Personal Information: This includes your name, email address, phone number, and vehicle details when you schedule an appointment or request services.
  • Payment Information: When you make a payment, we collect payment details such as credit card numbers or other payment methods.
  • Communication Information: Details of interactions with our team, including emails, phone calls, and text message status updates for your vehicle (if opted-in).

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our services, including scheduling repairs, maintenance, or status updates.
  • Communicate with you about your vehicle’s service status, appointment confirmations, or any issues related to your repair.
  • Process payments and issue invoices or receipts.

3. Text Messaging Updates

If you opt-in to receive text message updates about your vehicle’s service status, we will use the phone number you provide to send you real-time updates. You can expect messages regarding:

  • Appointment confirmations or reminders
  • Updates on the progress of repairs or maintenance
  • Notification when your vehicle is ready for pickup

Opt-In Consent: By providing your phone number and opting in to this service, you consent to receive these communications via SMS. You can opt out at any time by texting “STOP” in response to any of our messages, or by contacting us at shiftgarage.org/contact-us.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. However, we may share your information with third-party service providers to help us with business operations (such as payment processing). These providers are contractually obligated to maintain the confidentiality of your information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. Security of Your Information

We take the security of your information seriously and implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to access, correct, or delete your personal information at any time. You can do this by contacting us at shiftgarage.org/contact-us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or text if significant changes are made.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at shiftgarage.org/contact-us.